Welcome to Fast Deli Home. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This document complies with Google and Meta Business policies regarding data collection and transparency.

1. Important Information and Who We Are

Purpose of this privacy policy: This privacy policy aims to give you information on how Fast Deli Home collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our services or purchase a product.

Controller: Fast Deli Home is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details set out below.

• Business Name: Fast Deli Home
• Email address: support@fastdelihome.online
• Postal address: C, Market Building, 18, Saheed Nagar Rd, near BMC Bhawani Mall, Saheed Nagar, Bhubaneswar, Odisha 751007
• Telephone number: +91 8282985562 / 9253328479

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address and telephone numbers (including WhatsApp).
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling your order for sweets or home assistance).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• WhatsApp Business Communication: By providing your phone number, you consent to receive communication regarding your orders and support inquiries via WhatsApp, compliant with Meta's messaging policies.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to request access to your personal data, request correction, request erasure, object to processing, request restriction of processing, and request transfer of your personal data. If you wish to exercise any of these rights, please contact us at support@fastdelihome.online.

These terms and conditions outline the rules and regulations for the use of Fast Deli Home's Website, located at fastdelihome.online.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Fast Deli Home if you do not agree to take all of the terms and conditions stated on this page.

1. Services Provided

Fast Deli Home provides online ordering and home delivery assistance for various food items including, but not limited to, artisanal bakery snacks, traditional Indian sweets, and custom cakes. We also offer customer support and online service help regarding these deliveries.

2. Orders and Deliveries

• All orders are subject to availability and confirmation of the order price.
• Delivery times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
• You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us to contract with Fast Deli Home.

3. Communication via WhatsApp and Phone

By providing your contact number (+91 8282985562 / 9253328479 are our official lines), you agree to be contacted by our 24/7 Response Team for order confirmation, delivery tracking, and customer support. We adhere strictly to WhatsApp Business policies, ensuring no spam and respecting user opt-outs.

4. Refunds and Returns

Due to the perishable nature of our products (sweets, cakes, bakery items), returns are generally not accepted. However, if an item arrives damaged or incorrect, please contact our Customer Support team within 24 hours of delivery via support@fastdelihome.online or our WhatsApp line for a resolution, which may include a refund or replacement.

5. Intellectual Property

Unless otherwise stated, Fast Deli Home and/or its licensors own the intellectual property rights for all material on this site. All intellectual property rights are reserved. You may access this from Fast Deli Home for your own personal use subjected to restrictions set in these terms and conditions.

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Odisha, India, and you irrevocably submit to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha (751007).